What if I can't find my insurer's claims number?

Accident Assist can handle your non-fault claim regardless of your insurer. We work with all major UK insurers and manage the claim for you.

I was searching for my insurance company contact number — can you help?

Yes. If you were involved in a non-fault accident, we can handle the claim directly and ensure you receive the compensation you deserve.

What about hit-and-run or untraced driver accidents?

We can advise on claims through the Motor Insurers’ Bureau when the at-fault driver is untraced.

Do you work with all UK insurers?

Yes. We work with all major UK insurers and can handle your non-fault claim regardless of provider.

What if I need car accident injury lawyers near me?

We can guide you on your options and connect you with appropriate support during your claim.

Privacy Policy

Name: Accident Assist
Address: 26 Adelphi St, Preston, PR1 7BE, GB
Telephone: +44 330 223 7471

Last updated: February 2025

Accident Assist ("we", "us", "our") is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website or services. We are an independent claims management company specialising in non-fault car accident claims in the UK.

1. Who we are

Accident Assist is the data controller. Our registered office is 26 Adelphi St, Preston, PR1 7BE, United Kingdom. You can contact us at contact@accidentassist.claims or +44 330 223 7471.

2. Information we collect

We may collect:

Contact details – name, phone number, email address
Claim-related information – accident date, description of the accident, and any details you provide when enquiring about a non-fault claim
Technical data – IP address, browser type, device information when you use our website
Communication records – correspondence with us by phone, email, or form submission

3. How we use your information

We use your data to:

Assess and process your non-fault accident claim enquiry
Contact you about your claim and our services
Comply with legal and regulatory obligations
Improve our website and services
Respond to complaints or enquiries

We process your data on the basis of your consent (when you submit an enquiry), our legitimate interests (running our business and providing claims services), and where required by law.

4. Sharing your information

We may share your information with insurers, solicitors, repairers, or other parties necessary to progress your claim; with regulators or authorities when required by law; and with service providers who assist our operations (under strict confidentiality). We do not sell your personal data.

5. Data retention

We keep your data only for as long as needed for the purposes above, or as required by law (e.g. regulatory or limitation periods). You can ask us to delete your data subject to our legal obligations.

6. Your rights (UK GDPR)

Under UK data protection law you have the right to:

Access the personal data we hold about you
Rectify inaccurate data
Request erasure in certain circumstances
Restrict or object to processing in certain circumstances
Data portability where applicable
Withdraw consent at any time where we rely on consent

To exercise these rights, contact us at contact@accidentassist.claims. You also have the right to complain to the Information Commissioner's Office (ICO): ico.org.uk.

7. Security

We use appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse.

8. Changes

We may update this Privacy Policy from time to time. The "Last updated" date at the top will change. We encourage you to review this page periodically.

For any questions about this Privacy Policy or your data, contact us at contact@accidentassist.claims or call +44 330 223 7471.