What if I can't find my insurer's claims number?

Accident Assist can handle your non-fault claim regardless of your insurer. We work with all major UK insurers and manage the claim for you.

I was searching for my insurance company contact number — can you help?

Yes. If you were involved in a non-fault accident, we can handle the claim directly and ensure you receive the compensation you deserve.

What about hit-and-run or untraced driver accidents?

We can advise on claims through the Motor Insurers’ Bureau when the at-fault driver is untraced.

Do you work with all UK insurers?

Yes. We work with all major UK insurers and can handle your non-fault claim regardless of provider.

What if I need car accident injury lawyers near me?

We can guide you on your options and connect you with appropriate support during your claim.

Complaints Procedure

Name: Accident Assist
Address: 26 Adelphi St, Preston, PR1 7BE, GB
Telephone: +44 330 223 7471

Last updated: February 2025

At Accident Assist we aim to provide a high standard of service. If you are not satisfied, we want to hear from you so we can put things right. This procedure explains how you can make a complaint and what you can expect from us.

1. How to make a complaint

You can complain by:

Email: contact@accidentassist.claims or info@accidentassist.claims
Phone: +44 330 223 7471
Post: Accident Assist, 26 Adelphi St, Preston, PR1 7BE, United Kingdom

Please include your name, contact details, reference number (if you have one), and a clear description of your complaint so we can respond quickly.

2. What we will do

We will acknowledge your complaint promptly (normally within 5 working days).
We will investigate the matter and may contact you for further information.
We will send you a full response as soon as possible, and in any event within 8 weeks of receiving your complaint.
If we need more time, we will let you know and explain why.

3. Our response

Our response will set out our findings, whether we uphold your complaint, and any action we will take (e.g. apology, correction, refund or other remedy where appropriate). If you remain dissatisfied after our response, we will explain the next steps you can take (see below).

4. If you are still not satisfied

If we cannot resolve your complaint to your satisfaction, you may be able to refer it to an independent dispute resolution or ombudsman scheme, depending on the type of service and the applicable regulations. We will provide you with the relevant contact details in our final response.

For claims management services, the relevant body may include the Financial Ombudsman Service (FOS) or another approved scheme where we are authorised. We will confirm the correct body for your case when we reply to your complaint.

5. Your rights

Making a complaint does not affect your legal rights. You may still be able to pursue other remedies (e.g. through the courts or a regulator) where applicable.

6. Contact

For any questions about this procedure, contact us at contact@accidentassist.claims or +44 330 223 7471. We are committed to handling all complaints fairly and promptly.